International Orders – Frequently Asked QuestionsUpdated 9 days ago

We’re honored to serve customers around the world and want to ensure your experience with KaramMD is as smooth and informed as possible. Below are answers to common questions about international shipping, tracking, and support.

How long will it take to receive my international order?

International orders typically take 7–14 business days to be delivered. Please note that delivery times may vary depending on your location and local customs processing.

Where can I find my estimated delivery date?

As soon as your order ships, you’ll receive an email with a tracking link. That link will show the latest updates and your estimated delivery date. We recommend checking it regularly for the most accurate information.

Will I be charged additional customs or duties upon delivery?

No. All KaramMD international orders are shipped DDP (Delivered Duties Paid). This means all applicable taxes, customs duties, and fees are prepaid at checkout. You should never be charged additional fees upon receiving your package.

If you’re ever asked to pay unexpected fees, please reach out to us or to our shipping partner before taking further action.

Do I need to provide additional information for my shipment?

In some countries, customs or local carriers may request additional information (such as a tax ID number or delivery confirmation). If this happens, you’ll typically receive an email or text.

To ensure the request is legitimate:

• Check that the message is from a verified sender (such as Passport or your local delivery service).
  
  

• Look for references to your tracking number or order ID.
  
  

• If you're unsure, feel free to forward the message to us at [email protected] so we can verify it for you.
  
  

Responding promptly to these requests is the best way to avoid delays or returned packages.

Who do I contact for issues with international shipping or delivery?

For any issues with international shipments—including delays, tracking problems, or delivery concerns—please reach out directly to our shipping partner at:
 📧 [email protected]. You can also use the chat feature available on your tracking page. 

Please allow 1–3 business days for a response, as Passport may need to coordinate with local carriers and customs officials to gather accurate information. We truly appreciate your patience and will do our best to support you every step of the way.

If you have any other questions or need help with your order, our KaramMD support team is always here for you.

Thank you for being part of the KaramMD community—no matter where you are in the world.