My order says delivered but I don't have it.Updated 2 months ago

We're sorry to hear that your package hasn’t arrived yet! While it was marked as delivered, we know that sometimes packages are placed in unexpected locations or delivered to a neighbor by mistake.

Here are a few steps that might help locate it:

✔ Check around your property (front door, back door, garage, mailbox, or with building management if applicable).

✔ Ask neighbors or household members in case it was received on your behalf.

✔ Contact the carrier directly with your tracking number—they often have additional details about where the package was left.

If you’ve checked these steps and still can’t locate it, the next best thing is to file a claim with the carrier. If you don’t receive an update or resolution within 3-5 business days, please reach out to us again, and we’ll be happy to explore next steps to make this right for you.