My pump is not working.Updated a month ago
Our packaging requires an air tight seal and it if you're having trouble with your pump, it is possible your bottle has come slightly unscrewed. If you remove the ring from the top of the bottle and pull the inner packaging out, you can make sure the top is screwed on tightly by twisting in a clockwise direction. Then, place the inner tube back in the outer bottle (making sure the pump is aligned with the groove) and replace the topring. Please see the video linked here for guidance: https://youtube.com/shorts/ucqLKL6S9xA?feature=share
If this does not work and you are still unable to pump product, please reach out to our customer care team at customerservice@karammdskin.com for further assistance.